knowledge-work-operations

---
name: knowledge-work-operations
description: Use when running business-operations work — vendor management, process documentation, change management, capacity planning, and compliance tracking — standalone or connected to your ITSM and tracker.
source: https://github.com/anthropics/knowledge-work-plugins/tree/main/operations
generated: 2026-07-02T18:42:36.649Z
category: concept
audience: general
---

## When to use

- Evaluating a vendor — cost analysis, risk assessment, contract summary, renewal call
- Documenting a business process with flowcharts, RACI matrices, SOPs, and runbooks
- Creating a change request with impact analysis, rollback plan, and approval routing
- Planning resource capacity — workload analysis, headcount modeling, utilization forecasting

## Key concepts

### Commands vs skills

Commands are explicit slash workflows (/vendor-review, /process-doc, /change-request, /capacity-plan, /status-report, /runbook); skills are domain knowledge Claude applies automatically.

### vendor-management skill

Evaluates, compares, and manages vendor relationships across contracts, performance, and risk, backing the /vendor-review command.

### process-optimization skill

Analyzes and improves business processes — identifying bottlenecks, reducing waste, and streamlining workflows.

### change-management skill

Plans and executes organizational or technical changes with communication, training, and adoption, behind /change-request.

### risk-assessment and compliance-tracking

risk-assessment builds risk registers and impact analysis with controls; compliance-tracking tracks audits, certifications, and regulatory deadlines.

### resource-planning skill

Plans and optimizes resource allocation — capacity, utilization, forecasting, and budget — backing the /capacity-plan command.

## API reference

```
/plugin marketplace add anthropics/knowledge-work-plugins
```

Add Anthropic's knowledge-work plugin marketplace (one-time).

```
/plugin marketplace add anthropics/knowledge-work-plugins
```

```
/plugin install operations@knowledge-work-plugins
```

Install the Operations plugin.

```
/plugin install operations@knowledge-work-plugins
```

## Gotchas

- Primarily designed for Cowork, Anthropic's agentic desktop app, though it also works in Claude Code
- Commands run standalone but are supercharged only when you connect your ITSM, project tracker, and other tools
- It's a plugin bundling nine skills, not a single skill; skills fire automatically while commands are invoked explicitly
- /vendor-review needs the vendor name, contract details, or an uploaded proposal to produce a real evaluation
- Compliance-tracking outputs are working aids, not a substitute for a qualified auditor or legal review

---
Generated by SkillMake from https://github.com/anthropics/knowledge-work-plugins/tree/main/operations on 2026-07-02T18:42:36.649Z.
Verify against source before relying on details.

File: ~/.claude/skills/knowledge-work-operations/SKILL.md